FAQ...
Pricing & Payments.
Are your prices per-photo or per-product?
Generally, we use the per-photo model, over the day rate model. For example, if you have two products and you’d like 3 photos each we would provide a quote for a total of 6 photos.
How much does product photography cost?
The total cost of a project depends on the volume of photos/videos in your project, combined with any optional add-ons that you’d like. We work on a volume basis. Like apples buy an apple, or a bag, or a bushel, the higher the volume the lower the price per apple.
Detailed pricing for each of our services can be found on our pricing page.
For an example, let’s say you’re a T shirt company with 5 T shirts and you want the front and back of each photographed. That would be 10 photos plus any add-ons to determine the total project cost, excluding shipping costs.
How are payments processed?
Before starting your project we will send you a detailed quote which includes a payment link which you can use to submit payment electronically. We accept all major credit cards as well as PayPal.
I have several small projects, do I qualify for a quantity rate?
For the purpose of quantity rates, each project is priced separately. However, if you’re able to combine your small projects into one big project where we can shoot them all at the same time, then you would be able to get the quantity rate.
Here’s some of our most frequently asked questions. Please feel free to contact us you don’t if see an answer to your question.
Shipping
Can you ship my products back when you’re done?
In most cases, yes! However, keep in mind, return shipping is limited to US addresses only. The cost of return shipping will be quoted on your estimate & invoice. You can also provide a return shipping label, or your UPS or FedEx account number if you have one.
Also, at your direction we can donate your products to local charity or discard them if you don’t need them returned.
I have a product that is very large. Can you shoot it?
Probably! But if you’ll be sending unusually large or heavy products, please contact us before shipping. We can accommodate large products and our production studio features a roll-up warehouse door for shipments via freight*. Products larger than 3 feet on the longest side are subject to an additional charge relative to the size of the product.
* Because, we do NOT have a roll-up door, and do NOT have a loading dock or fork lift. Please ensure freight shipments are delivered via a truck equipped with a lift gate. We're equipped with a dolly ONLY!
Process
Do I need to be located near Detroit to be a client? Absolutely Not! Much of work is shipped to us from all over the United States.
How long do product photography projects take?
Most projects are delivered in about 1 – 2 weeks, excluding holidays, from when we receive your products and payment. If your project requires several days to shoot, or is an on location shoot, or requires something really unusual, may add to the production time.
If a quicker turnaround is needed, please let us know when booking so we can determine if a rush service may be required.
What if I would like an image to be re-shot?
If we’ve made a mistake we will gladly re-shoot or edit the photos to make them right, at no charge. Re-shoots for artistic or editorial reasons, or resulting from client error or omission will be quoted at the time of the change request.
Delivery
In what format are my photos delivered?
Individual product photos are delivered as a high resolution, 300 DPI jpeg using maximum quality settings measuring 3000×3000 pixels in size.
Hero shots are 7360 × 4912 pixels (before cropping) and are delivered as jpeg and on request transparent .png files.
In addition to the high resolution originals, our server also allows you to choose from several smaller size jpeg images for use on the web.
How do you deliver finished photos?
Delivery of completed photos is provided via our secure online image gallery. Upon completion of your project, you will be provided a unique link and password. You’ll be able to log-in to your account to view and download the high resolution images. However, we do NOT store your images on our server indefinitely. It is highly recommended to make a backup for your future viewing and usage.
What kind of license comes with the images? Upon final delivery, the photographs become licensed to you for use on a royalty-free basis. This means you are free to use the photographs in any of your publications as many times as you like, with as wide a distribution as you like, without ever having to pay us royalties for their use. We allow the use of these photos in all forms of publication including print advertising, packaging, web, television, etc. We do retain the copyrights for Promotional Purposes. No photographs will be re-sold to any third party without prior written permission.